É«ÀÇÎÑ

Department:

Admissions

Location:

Vancouver, Canada

Status:

Full Time

# of Positions:

1

Work at É«ÀÇÎÑ

There is no such thing as an ordinary day when you work at Vancouver Film School. It’s a creative and fast-paced environment where you’re part of recruiting and educating the next generation of actors, filmmakers, video game developers and creative thinkers. Our unique culture is all about celebrating the pure passion and unwavering perseverance of our students as they go through their own amazing personal journeys towards a career in the entertainment arts. Constantly evolving and updating to meet industry demands, É«ÀÇÎÑ believes results matter, and that extends from our classrooms and experienced faculty to our hard-working marketing, admissions, and support departments — and well beyond.

Job Scope

Job Overview
Reporting to the Directors of Admissions, the Engagement Specialist is a critical role in support of the Admissions Advisors. The Engagement Specialist is the first to engage with prospects over the phone, email and/or text message. Additionally, the Engagement Specialist will act in support of events and promotional needs within the Admissions department. Our ideal candidate a self-starter, experienced in sales and telephone communications. They must be highly organized, energetic, an excellent communicator and driven by results.

Job Title: Admissions Engagement Specialist
Department: Admissions
Reports to: Director of Admissions
Location: 198 West Cordova, Vancouver BC
Position Type: Full Time,
Total Compensation
• Starting at $43,679.66 per annum
• Eligible for bonus structure
• 2 weeks vacation to start
• Extended paid time off over winter break (aprox 5-8 additional days)
• 3 personal days, 5 sick days
• Health and medical benefits, including extended benefits

Core Responsibilities

• Work closely with the team of Admissions Advisors to cultivate the regions to generate the maximum amount of qualified leads and work the leads effectively to meet and exceed enrollment targets.

• Respond to regional inquiries within 48 hours or less, with the goal of responding to 98% of prospects within the first 24 hours. Maintain accurate notes of all communications and conversations in the appropriate É«ÀÇÎÑ CRM and database systems.

• Provide backup coverage for the receptionist when requested.

• Qualify potential full-time enrollments, via initial discussions, to ensure educational fit, timing and prospects ability to afford the total educational investment.

• Daily responsibilities to schedule face to face and phone appointment bookings with prospective students with Admissions Advisors. Provide prospects with background information about É«ÀÇÎÑ to ensure they are well prepared to have a productive conversation with their Admissions Advisor.

• Continue to follow-up on all leads until they have been given a disposition, and update records regularly in the CRM.

• Attend high-yield recruiting events (career fairs, open houses, industry tradeshows, etc.), as required to represent É«ÀÇÎÑ and our product.

• Assist É«ÀÇÎÑ with targeting potential students in its database via targeted email and callout campaign blitzes.

• Attend weekly Admissions meetings to review enrollment, maintain a sense of team, and plan activities for achieving enrollment targets.

• Other duties as assigned by the Directors of Admissions, Admissions Advisors and/or Admissions Supervisor.

Job Qualifications

• Minimum of two years professional experience in a telemarketing or sales department.
• Degree or diploma in Business Administration, such as Marketing, is an asset
• Extensive experience making and receiving phone calls.
• Solid understanding and experience in database usage, EXCEL, CRMs.
• Goal-oriented with a passion to succeed.
• Excellent written and interpersonal skills with extremely good attention to detail and accuracy.
• Demonstrated organizational and time management skills.
• Demonstrated good judgment and initiative with the ability to work independently with minimum supervision.
• Highly organized team player with a flexible approach and works well under pressure.
• Ability to present a professional and positive image and maintain discretion and confidentiality.